We want you to be completely satisfied with your purchase. If for any reason you are not, we are happy to assist you with a return or exchange.
Returns & Exchange Eligibility
To be eligible for a return or exchange, your item must meet the following conditions:
- The request must be initiated within [e.g., 7] days of receiving your order.
- The product must be unused and in the same condition that you received it.
- The product must be in its original packaging.
- All accessories, free gifts, and original tags must be included.
- A receipt or proof of purchase is required.
Non-Returnable Items
The following items are not eligible for a return or exchange:
- Items that have been opened, used, or have broken seals.
- Items on clearance or final sale.
- Items damaged due to misuse or neglect.
How to Initiate a Return or Exchange
To start a return or exchange process, please contact our customer support team with the following information:
- Your Order Number
- The name of the item(s) you wish to return or exchange
- The reason for the return or exchange
- A photo of the product if it is damaged or incorrect
You can reach us by email at onisharahman12@gmail.com or by sending a message on our Facebook page.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately (within 24 hours of delivery). We will arrange for a free return or exchange and ensure you receive the correct, undamaged item as quickly as possible.
Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment or as store credit. Please allow [e.g., 5-7] business days for the refund to be processed.
Exchange Process
For an exchange, we will ship the new item to you after we receive and inspect the returned item. If there is a price difference, we will inform you of the adjustment.
Return Shipping
- Customer’s Responsibility: If you are returning an item for a reason other than it being damaged or incorrect, you will be responsible for the return shipping costs.
- Our Responsibility: We will cover all shipping costs for returns or exchanges of damaged, defective, or incorrect items.
If you have any questions about this policy, please do not hesitate to contact us.